1. Does it run your front desk, not just the consult room?
Many products are an EMR with a calendar attached. In an Indian OPD most of the friction is at the desk: walk-ins, tokens, a crowded waiting room and patients asking how long. Check for a walk-in token queue, a display board, and walk-ins and appointments in one list.
2. What happens when the internet drops?
Ask specifically whether the desk can keep issuing tokens offline and whether those sync back automatically. If the answer is "it needs internet", plan for paper on outage days.
3. Is every feature on your plan?
Tiered plans often lock WhatsApp, specialty modules or ABDM to higher prices. Price the plan you would actually need, for your number of doctors and branches, including messaging charges.
4. Can your staff use it in their own language?
Front-desk staff who read Tamil, Hindi or Bengali more comfortably than English make fewer mistakes in an interface they read fluently. Check which languages the interface — not just the patient messages — supports.
5. ABDM and ABHA
ABHA linking matters more each year. Check whether it is built into the patient chart and included on your plan, and that the clinic can work normally on days you do not use it.
6. Patient data under DPDPA
Under India’s Digital Personal Data Protection Act, 2023 your clinic is the data fiduciary. Ask how consent is recorded, who in the clinic can see what, and how a patient’s request to export or erase their data is handled.
7. Can you leave with your data?
Ask for a full export before you sign — patients, visits, prescriptions and bills, in a format you can open. A vendor who makes leaving hard has told you something.
How ClinicDrs answers these
Token queue, display board and QR self check-in are built in; the desk keeps issuing tokens offline; every plan includes every feature (from ₹699/month); the interface is in 9 languages; ABHA linking is on the chart; DPDPA export and erase tools are built in; and clinic data can be exported if you leave.
Frequently asked questions
- Is there a free trial?
- Yes. Every plan includes a 30-day free trial with no card required, so you can run real clinic workflows before paying.
- How much does ClinicDrs cost?
- ₹699/month for one doctor, ₹1,499/month for up to four doctors, ₹3,499/month for up to eight doctors across three branches. Every plan includes every feature; prices exclude taxes.
Clinic software, by need
- Clinic Management Software for India
- Clinic App for Doctors and Front Desk
- OPD Management Software for Clinics
- Patient Queue and Token System for Clinics
- EMR and Digital Prescription Software
- Clinic Billing Software with Pharmacy Stock
- Looking for a Practo Ray Alternative?
- Looking for a HealthPlix Alternative?
- Doctor Appointment Scheduling Software
- E-Prescription Software for Doctors
- Clinic Pharmacy and Inventory Software
- WhatsApp Reminders for Clinics
- AI Scribe and Voice Prescriptions for Doctors
- Practice Management Software for Doctors
- Clinic Software with ABHA Linking (ABDM)
- Multi-Branch Clinic Management Software
- Software by specialty
Clinic software in your city
Guides for clinic owners
- ABDM and ABHA for small clinics, explained plainly
- A practical DPDPA 2023 checklist for clinics
- How to reduce waiting time and crowding in your clinic
- WhatsApp for clinics: what to send, and how to do it properly
- Moving your clinic from a paper register to software, in a week
- How to reduce no-shows and lost follow-ups in your clinic
- Clinic software pricing in India: how to read a quote